Home » Cisco »

Cisco SMARTnet

Cisco SMARTnet is a proactive help, guidance, and support solution that enhances business potential, increases operational efficiency, and extends the life of Cisco networking devices. As a technical resource, SMARTnet complements a managed service and provides a wealth of product and configuration advice for the lifetime of the product.

Cisco SMARTnet Support Products

Various packages of support are available which can be specifically tailored to meet the needs of the business environment whether that be software or full hardware and technical support.

SMARTNet Onsite	Onsite Field Engineer with Replacement parts, Unlimited Major and Maintenance releases of IOS, Unlimited 24 x 7 x 365 access to TAC and Cisco.Com
SMARTNet	Advanced Replacement of Hardware parts, Unlimited Major and Maintenance releases of IOS, Unlimited 24 x 7 x 365 access to TAC and Cisco.Com
Software Application Support plus Upgrades (SAU)	Workaround solutions and patches to reported software problems, updates comprising of minor and maintenance releases, Unlimited 24 x 7 x 365 access to TAC and Cisco.Com
SMB Support Assistant	Access to Online Resources to improve productivity, replacement parts delivered to site, Expert support, Operating System bug fixes
Advanced Replacement	One off Next business day replacement of hardware parts, guest access to cisco.com
Cisco Base (SW)	Unlimited Major and Maintenance releases of IOS, Unlimited 24 x 7 x 365 access to TAC and Cisco.Com

For each SMARTnet and SMARTnet Onsite package, Cisco also provides various degrees of service level so that the resulting support contract is perfectly suited to the business environment.

Service levels available include:

• Advance replacement parts, delivered within 2 hours of TAC determining that part replacement is required (24 hours a day, 7 days a week)
• Advance replacement parts, delivered within 4 hours of TAC determining that part replacement is required (24 hours a day, 7 days a week)
• Advance replacement parts, delivered within 4 hours of TAC determining that part replacement is required (8 hours a day, 5 days a week)
• Advance replacement parts, delivered the next business day once TAC has determined that part replacement is required between 9am and 5pm

* SMARTnet Onsite Packages have an extra level support in the form of a field engineer coming to site to fix the problem

Benefits

Security
Cisco support contracts provide protection against technical incidents and the potential losses associated with network downtime

Return of Investment
A technical support contract can substantially extend the productive life of technology providing a higher ROI

Total Cost of Ownership
In the long term, solutions protected by support contracts have been proven to cost less than those that are not. Extra costs include the time and resources keeping the product up to date and hidden costs incurred by network downtime

Business Continuity
The network and the services it provides are crucial to businesses whether they are large or small. The financial impact of being without email and web services for even a few hours is large. Updates and enhancements provided by support contracts help protect the network and allow it to evolve

Find Out More

To find out about Cisco SMARTnet contact b2net:

Full Name:

Company:

Email:

Telephone:

Enquiry: Cisco SMARTnet