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HP OpenView Service Desk

HP OpenView Service Desk gives enterprises and service providers a unique solution to successfully manage service levels. The integrated service/helpdesk functionality allows you to manage crucial support and service processes to successfully deal with today’s complex IT management challenges.

HP OpenView Service Desk helps you manage your service level agreements (SLAs) by showing you which IT elements your service is depending on, which customers are receiving the service, and who is managing and supporting the service.

• Demonstrates the relationships between customers, business services, servicelevel agreements and support level objectives
• Provides a hierarchical service structure with multi-tiered SLA capabilities
• Provides straightforward information in a recognizable format with an intuitiveMicrosoft Outlook look-and-feel user interface
• Offers the capability to customize forms, views and fields on the fly, withoutthe need to bring the application server down
• Provides out-of-the-box reporting capacities and database views to facilitatethe integration with external reporting tools

HP OpenView Service Desk Sales

For HP OpenView Service Desk sales, availability and latest prices, or a complete HP-based solution, contact b2net:

• Enquiry form...
• Phone (UK): 01246 266 300 (Intl): +44 1246 266 300
• Email sales@b2net.co.uk