b2net - the storage integrator

phone: +44 (0)1246 266 300
Email: sales@b2net.co.uk

 

Home » Support & Maintenance »

Dell Hardware Maintenance

Dell Hardware Maintenance

B2net can provide support and maintenance services for a full range of Dell products.

Life Cycle Support

B2Net's objective is to provide a broad range of services, to compliment the customers needs. In designing our joint service portfolio, we offer a full range of support agreements suitable for every business across the entire IT lifecycle. This ensures jointly that we have the experience in working with complex systems and emerging technologies, and by using our partners 24/7 availability and online information system, we can ensure you the customer are always supported and communicated with.

Our joint partnerships IT Infrastructure Life Cycle service has three main stages:

  • Planning and Implementation
  • Ongoing Support
  • Account Management

Each customer differs in its organisations requirements and needs, but our solution provides all of these services, in order to meet your uniqure situation.

Planning and Implementation

Hardware Maintenance

Analysing the customers needs in conjunction with the partner and current systems enables us to jointly to design the right solution for their business and will also protect the future relationship by giving due consideration to emerging technologies and opportunities.

Our joint experience in working with customers project managers will ensure that planning is effective and pragmatic, whilst remaining flexible enough to cope with inevitable changes.

Ongoing Support

B2Net core service offerings are those that enable its customers to choose better offerings through the flexible personal service we jointly offer and deliver, than those of other large service providers.

These services are broken down as follows:

  • Helpdesk
  • Software Support
  • Hardware Support
  • Flexible Cost Maintenance
  • Onsite Support
  • Remote Managed Services
  • Outsource Services

Account Management

Regular communication and sales support is a vital element of a long term relationship. This is demonstrated through regular performance reviews with our customers. The objective is to review performance against contractual service levels and enhance the level of service being delivered. A major part of such meetings is the review of service and equipment performance reports.

Dell Support and Maintenance Sales

For Dell Support and Maintenance sales, availability and the latest prices, or a complete Dell-based solution, contact b2net: