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Nortel Hardware Maintenance
B2net offer a wide range of affordable hardware maintenance and support options for Nortel networking equipment which include:
- Guaranteed Response Rates - B2net can provide a guaranteed response rate of up to 2 hours
- Help Desk - 24/7 help desk offering remote diagnostics, all calls can be logged and tracked
- Managed Services - networks monitored constantly, meaning problems can be responded to as soon as they are discovered
- Voucher Schemes - Vouchers sold and used for the purchase of certain services - designed for custmers that hold own maintenance spares
Nortel Support Levels
B2net provides support at various levels to meet your needs:
5 Star Premium
- Cover from 8am to 8pm, 7 days per week PLUS public and bank holidays
- On-line logging and tracking system including auto e-mail updates
- Facility available for configuration and technical support
- Call back on logged fault – within 15 minutes
- Logged call response rate - engineer to site within 4 hours
Engineer support features:
- Quarterly review meetings
- Post meetings reports (including guidelines and suggestions)
- Telephone assistance regarding system configuration and system support
- On-site replacement and/or reconfiguration of any faulty equipment
4 Star
- Cover from 9am to 5pm Monday to Friday excluding public and bank holidays
- On-line logging and tracking system including auto e-mail updates
- Facility available for configuration and technical support
- Call back on logged fault – within 60 minutes
- Logged call response rate - engineer to site within 8 hours
Engineer support features:
- Quarterly system configuration and system support recommendations (via telephone)
- On-site replacement and/or reconfiguration of any faulty equipment
3 Star
- Rapid replacement service for required equipment (nationwide, Monday to Friday excluding public and bank holiday)
- On-line logging and tracking system including auto e-mail updates
- Call back on logged fault – within 90 minutes
